Online banking guides
Everything you need to know about online banking from your computer, smart phone or tablet – from making payments to setting up standing orders. What you’ll need: a Sparkasse account, internet access and, optionally, the App Sparkasse Business for your smartphone. You can authorise your transactions easily and securely with pushTAN or chipTAN.
This page explains how to set up and use these apps. We also have many other guides for everything to do with online banking.
Forgotten login details
What to do if you have forgotten your password or login details (username/login ID or PIN)
App Sparkasse Business
App Sparkasse Business: Forgot password · Instructions
You have forgotten your password for the App Sparkasse Business. No problem – follow these step-by-step instructions to reset it with ease and assign a new one.
Online banking
Forgotten online banking PIN (password) or login name · Instructions
Useful tip – If you have forgotten your access data (login name/identity verification ID or online banking PIN) for Sparkasse online banking or your access is blocked. Even if your S-pushTAN-App does not work.
S-pushTAN-App
S‑pushTAN‑App: Forgot pushTAN access data · Instructions
Useful tip – if you have forgotten your S‑pushTAN‑App password for your iPhone/iPad or Android device: Follow our simple step-by-step instructions.
